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Why 1 Out Of Every 3 Jobs We Do Is Either A Repeat Customer Or A Referral

There’s a lot of statistics you could use to judge the health of a business.

Most home improvement companies focus exclusively on things like sales, profit margins, number of projects completed – things like that.

Of course, we keep an eye on all those numbers, too, but there’s one statistic that we are particularly proud of and we think says more about the health of our business than any other:

1 OUT OF EVERY 3 PROJECTS WE DO IS EITHER A REPEAT CUSTOMER OR A REFERRAL.

When you think about it, there’s no bigger vote of confidence than a homeowner returning to you and saying: “I want to give you my money again.” Or “I want to tell my family and friends that you’re a good company to do business with.”

There’s just no better endorsement than people willing to spend their hard-earned money with us again. 

You might be wondering how we’ve come to have such a good repeat/referral rate…

3 Big Reasons SE Michigan Homeowners Love Performance Remodeling

There’s a lot of little details that go into the great results we deliver for our customers, but when you get down to the heart of the matter, everything can be boiled down to these 3 statements:

  • We ONLY use lifetime products from reputable manufacturers.
  • Our installers are experienced, certified experts who follow a proven process to deliver excellent results
  • We make a REAL promise to stand behind our projects with a true Lifetime Guarantee.

In other words, when homeowners pay us to improve their home, they get tremendous value: beautiful products installed on their home with the promise to fix anything that goes wrong for a lifetime.

And when you deliver value, people come back to you for future projects and tell others about you.

More About The Value That We Deliver

We only use high-quality products from proven manufacturers – no exceptions.

Our products come from companies like CertainTeed and Marvin windows – they’ve both been around for more than a century.

Manufacturers like Clopay that make beautiful garage and entry doors in the USA – in fact, right next door in Ohio.

Companies like Deckorators that have re-invented composite decking with next generation technology and James Hardie, which earned the Good Housekeeping Seal of Approval because of the quality of their siding.

The bottom line is you’ll never have to worry about junk products or cheap looking stuff being installed on your home with us.

You can also rest easy knowing that your installation team will be professionals – not temporary laborers picked from a pool of at the local big box home improvement parking lot.

Our guys are certified experts. In most cases, they handle your project from start to finish, including the measurements before your product is ordered. This allows them to make notes about the job and find out any unique needs of your job.

Our Lifetime Guarantee is the best in SE Michigan and Metro Detroit. With us, you won’t have to hunt around for your warranty to see if you’re covered.

If anything goes wrong with what we install, we fix it for free – whether it is a product defect or a workmanship error. Instead of crossing your fingers and hoping someone will help you, you just call us and we’ll take care of it for as long as you’re in your home. (And this guarantee is transferable one time to a new owner).

It All Comes Down To Peace Of Mind + Value

So when people ask us why we have such a high repeat customer and referral rate, we say it comes down to this:

We give homeowners great value for their money – awesome products installed by people who know what they’re doing – and real peace of mind by always honoring our Lifetime Guarantee.

Would you like to do business with an A+ rated company that keeps its promises?

You can get a free quote and consultation scheduled now.